Hi North Oaks 👋
Thanks for your interest in testing scheduled drop offs in Bonaire! This page is designed to help answer any questions you may have about the process.
Scheduled Drop Off FAQ.
How much does this cost?
Because Pikup batches deliveries, its 100% free with no fees.
Does Pikup markup grocery or restaurant items?
No, Pikup does not mark up items you order.
When do I need to place my order?
Anytime before the listed cutoff time in the app.
Do I need to be home for my delivery?
Yes, someone from your household must accept the order between 5pm and 6pm on the dropoff day.
Why is this in Beta?
Pikup is working with grocers across the country to connect neighbors together and create sustainable delivery models for our people and planet.
How to join the Scheduled Drop Off's.
Join the Scheduled Pikup
Tap "Join" to add your order to the scheduled Pikup.
Confirm delivery location
Confirm your delivery location. Tap "Add an Item" to begin adding items.
To add items, simply tap each field to type in the name and any other details (quantity, size, type) that you think would help the store employee find what you need.
Click "done" after adding each item.
*PIKUP IS WORKING ON INTEGRATING CATALOG DATA IN THE APP
Set your Budget
Once you've added all the items you want, click "Set Order Spend Limit" to let Pikup know how much you are willing to spend for these items.
Confirm your Budget
Give us a spend limit, this is not a final price, rather a budget to make sure we stay within your cost.
Add Payment Details
Add a card, or tap the card you want to charge to authorize payment. Pikup will only charge you once the items are delivered, not for your budget. Anything not spent is not charged.
*PAYMENT DETAILS ARE NOT STORED WITH PIKUP AND ARE PROCESSED THROUGH OUR PARTNER STRIPE.
Click Confirm Order to send it to the store. Click the back arrow to make any changes.
Your all set! This screen means your order has been sent to store for processing successfully. Orders will begin processing at 1pm on the dropoff day.
View Order Status
Check the status of the Joined Pikup at any time by clicking "Joined" on the home screen of the app.
Pikup will provide step by step updates about the Pikup as Hy-Vee processes your order.
Send us a message in the app or in the Facebook Group Chat, here to help!